Shipping & Returns

General Shipping

At TrackLoaderParts.com, We stock the largest inventory of OEM and Aftermarket parts for ASV, Terex and Caterpillar MTL undercarriages in the USA. Generally, orders placed with us before 3 p.m. (EST) on a business day will leave the same day, or the next business day if placed on a weekend or holiday. Occasionally, some orders will not have every part in stock. In these situations an order can take up to three days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Tracking numbers will be sent you via email as soon as that information becomes available to us. Standard shipping for order is UPS Ground. If your order requires faster shipping, please call our sales team at (877) 857-7209 to discuss expedited shipping arrangements after placing your order. Large shipments, over 150 lbs, typically need to ship via truck line and we recommend calling for a rate quotation. In addition, there are items that are light weight, but large in size. These items often require shipping via truck line services as well. We reserve the right to use any carrier.

Shipments To Alaska, Hawaii and US Territories

We are happy to ship to one of these areas but unfortunately additional shipping will be charged. To see the cost to ship to one of these areas, add a product to your cart and go through the checkout process. Please then contact a sales representative and we will calculate your total shipment cost. All shipments to one of these areas will also ship within 3 business days. In most cases, your order will leave our warehouse within 1 business day.

Shipments To Canada

We are Canadian friendly! Your shipping is calculated during the checkout process. All small shipments (Less than 150 lbs) will ship via Ground Shipping and rates include brokerage fees, duties and taxes and freight. For larger shipments, you will need to contact a sales representative to complete your transaction.

International Shipping

Every day we ship all over the world! If you are outside of the United States or Canada, please just contact us to get a freight rate.

Damages & Exchanges

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, but we know that things happen. If you receive a product that fails within the warranty time, please contact us as soon as possible and we will get you taken care of. If you order the wrong item or have items you did not need, please give us a call and we will issue you an RGA for the return of your products.

If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.